At Namsell, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund policy for our products as follows:
Digital Products As our products are digital, we do not offer refunds for any digital products once they have been downloaded, unless there is a technical issue with the product that prevents you from accessing or using it. In such cases, we will do our best to resolve the issue and provide a replacement product. Please contact us at support@namsell.com within 14 days of purchase if you encounter any technical issues.
Physical Products If you have purchased a physical product from us and it arrives damaged or defective, we will gladly provide a refund or replacement. Please contact us at support@namsell.com within 14 days of receiving the product and provide a photo of the damaged or defective item, as well as your order number and contact information.
If you have changed your mind or are otherwise unsatisfied with a physical product, you may return it to us within 14 days of receiving it for a refund or exchange, provided that the item is unused, in its original packaging, and in resalable condition. You will be responsible for the cost of return shipping.
To initiate a refund or exchange, please contact us at support@namsell.com with your order number and reason for the return. We will provide you with further instructions and a return address.
Please note that we reserve the right to reject any returns that do not meet these conditions or if the item has been damaged due to improper use or handling.
Changes to this Policy
We may update this Refund Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at support@namsell.com.