Welcome to our FAQ page! Below you’ll find answers to the most commonly asked questions about our products, services, and policies. If you can’t find the information you’re looking for, please don’t hesitate to contact us.
Frequently Asked Questions
What products do you offer?
We specialize in high-quality, printable maps of cities around the world. Our collection includes various designs such as vintage, minimalist, and black-and-white maps, perfect for framing or personal use.
How do I place an order?
Browse our collection and select the map design you prefer. Click ‘Add to cart’ and proceed to checkout. After completing the payment process, you will receive an email with a link to download your high-resolution map file.
What file formats are the maps available in?
Our maps are provided as high-resolution JPEG files at 300dpi, suitable for printing in various sizes such as 16×20, 18×24, 24×36, A0, and A1.
How can I print and frame my map?
After downloading your map file, you can print it using a high-quality poster printer and poster paper. For detailed instructions, please refer to our How To page.
Do you offer custom map designs?
Yes, we do! You can create a personalized map of your favorite location by following the steps on our Your Map page.
What is your refund and returns policy?
For digital products, we do not offer refunds once they have been downloaded, unless there is a technical issue with the product. For physical products, if they arrive damaged or defective, we will provide a refund or replacement. For more details, please review our Refund and Returns Policy.
How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to us via our Contact Us page or email us at support@namsell.com.
What payment methods do you accept?
We accept various payment methods. For more information, please visit our Payment page.
Is there a size calculator available for custom maps?
Yes, you can use our Calculateur to determine the appropriate size for your custom map.